Remote Cybersecurity Customer Success Manager

TENEX.AI; Kansas City (MO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for growth in emerging technologies

Collaborative team environment

Job summary

TENEX.AI is seeking a Customer Success Manager to ensure customers maximize their security outcomes. This role involves acting as a trusted advisor, driving engagement, retention, and developing customer success plans.

The ideal candidate has over 3 years of experience in customer success within cybersecurity or related fields and is well-versed in security technologies. This position offers remote work flexibility with opportunities for career growth in an innovative tech environment.

Qualifications

• 3+ years of experience in Customer Success or Account Management.
• Strong understanding of cybersecurity principles and threat detection.
• Ability to manage customer relationships and ensure satisfaction.

Responsibilities

• Act as a trusted advisor to customers.
• Drive engagement and retention post-sale.
• Conduct regular business reviews with customers.
• Collaborate with internal teams to improve customer experience.
• Facilitate contract renewals and support sales efforts.
• Educate customers on best practices and new features.

Skills

Customer Success Management

Cybersecurity Principles

Analytical Skills

Communication Skills

Problem Solving

Education

Bachelor's degree in Cybersecurity or related field

CISSP or similar certification

Tools

SIEM

EDR

SOAR

Job description

TENEX.AI is seeking a Customer Success Manager to ensure customers maximize their security outcomes. This role involves acting as a trusted advisor, driving engagement, retention, and developing customer success plans.

The ideal candidate has over 3 years of experience in customer success within cybersecurity or related fields and is well-versed in security technologies. This position offers remote work flexibility with opportunities for career growth in an innovative tech environment.