Remote Cybersecurity Client Success Lead

Insight; Chandler (AZ); Hybrid; USD 76,000 - 104,000; Full time

Benefits offered by this job

Flexible location policy (up to 30+ AL

Job summary

Insight is seeking a Cybersecurity Client Success Manager to lead the services relationship across managed security, SOC, and advisory offerings. The role translates technical activity into business value, driving governance and proactive risk management, renewals, and escalations.

The CSM will own the full lifecycle from onboarding through renewal, partnering with SOC, threat intelligence, and delivery teams. This remote-friendly opportunity offers growth and impact.

Qualifications

• 5+ years of experience as a Client Success Manager in service delivery, account management, or related roles within cybersecurity or IT services.
• Strong understanding of SOC operations, incident response, threat monitoring, and security delivery models.
• Proven ability to communicate complex technical concepts to executive and non-technical stakeholders.
• Experience managing enterprise client relationships, renewals, and escalations.

Responsibilities

• Serve as the single point of contact and escalation owner for assigned cybersecurity clients, maintaining executive-level relationships and trust.
• Own the end-to-end client lifecycle: onboarding, governance, renewal readiness, and service transitions.
• Lead structured client care cadences (monthly and quarterly) with documented outcomes.
• Translate SOC and cybersecurity operations into executive-ready reporting and risk metrics.
• Partner with internal teams to define and track success metrics aligned to client goals.
• Coordinate between clients and SOC analysts, threat hunters, engineers, and sales.
• Support expansion, renewal, and retention through proactive value articulation.

Skills

Client relationships

Executive communication

Renewals management

Project coordination

Cybersecurity awareness

Job description

Insight is seeking a Cybersecurity Client Success Manager to lead the services relationship across managed security, SOC, and advisory offerings. The role translates technical activity into business value, driving governance and proactive risk management, renewals, and escalations.

The CSM will own the full lifecycle from onboarding through renewal, partnering with SOC, threat intelligence, and delivery teams. This remote-friendly opportunity offers growth and impact.