Remote Cyber Threat Intelligence Customer Success Manager

Chronos Consulting Chronos Systems Inc.; New York (NY); Remote; USD 90,000 - 140,000; Full time

Job summary

Chronos Systems Inc. is seeking a Customer Success Manager to oversee strategic and large customers in a fully remote role. The position emphasizes onboarding, guiding product adoption, ensuring satisfaction, and driving retention and expansion.

You will manage customer life cycles and collaborate with cross-functional teams. The role is remote, ideally based in the Northeast, with travel a few times per quarter to support customer success initiatives and align with R&D, Product, Sales, and

Qualifications

• Prior experience in customer-facing processes in cyber threat intelligence.
• Excellent written and oral communication skills.
• Hands-on technical background, particularly with cyber security products and services.
• Strong team player with self-starter capabilities and a proactive approach.
• Spanish communication (written / oral) skills or proficiency in other languages will be an advantage.

Responsibilities

• Owning and managing your customers' life cycles.
• Training and Onboarding of new customers.
• Assure complete adoption and integration of products within the customer environment.
• Ensure customer retention and identify expansion opportunities.
• Actively mitigate churn risks, and work to manage and eliminate such risks.
• Serve as the voice of the customer to initiate and lead new processes within the company, while collaborating with other internal stakeholders (R&D, Product, Sales, and Intelligence).
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
• Provide ongoing technical support to customers, addressing their concerns and requests.

Skills

Customer facing

Communication skills

Team player

Self-starter

Spanish language

Tools

Cyber security tools

Job description

Chronos Systems Inc. is seeking a Customer Success Manager to oversee strategic and large customers in a fully remote role. The position emphasizes onboarding, guiding product adoption, ensuring satisfaction, and driving retention and expansion.

You will manage customer life cycles and collaborate with cross-functional teams. The role is remote, ideally based in the Northeast, with travel a few times per quarter to support customer success initiatives and align with R&D, Product, Sales, and