Cybersecurity SaaS Customer Success Architect

Chronos Consulting CoberonChronos; New York (NY); Sur place; USD 85 000 - 120 000; Plein temps

Résumé du poste

Chronos Consulting / CoberonChronos is seeking a Customer Success Manager to own onboarding, adoption, retention and expansion for our clients in the cyber security SaaS space. You will build trusted advisor relationships and coordinate with R&D, Product, and Intelligence teams to deliver ongoing value.

The role requires a blend of technical SaaS understanding and strong communication skills, with a focus on guiding customers through lifecycle milestones and driving successful outcomes.

Qualifications

• Bachelor's degree or equivalent required.
• 2-3 years in Customer Success in SaaS B2B environments.
• Strong knowledge of customer lifecycle management.
• Passion for delivering real business value to customers.
• Domain expertise in Cyber Security.
• Experience with high-growth B2B SaaS companies.
• Hands-on, technical background with SaaS products.
• Team player with self-starter mindset.
• Ability to multi-task and adjust priorities quickly.

Responsabilités

• Own and manage the customer lifecycle from onboarding to renewal.
• Train and onboard new customers and drive product adoption.
• Establish strategic advisory relationships with assigned customers.
• Capture customer needs and relay to R&D, Product, and Intelligence teams.
• Ensure retention and identify expansion opportunities.
• Identify churn risks and work to mitigate them.

Connaissances

Customer success experience

Lifecycle management

Business value to customers

Cyber security domain knowledge

SaaS B2B experience

Hands-on SaaS familiarity

Team player / self-starter

Prioritization in multi-tasking

Formation

Bachelor's degree or equivalent

Description du poste

Chronos Consulting / CoberonChronos is seeking a Customer Success Manager to own onboarding, adoption, retention and expansion for our clients in the cyber security SaaS space. You will build trusted advisor relationships and coordinate with R&D, Product, and Intelligence teams to deliver ongoing value.

The role requires a blend of technical SaaS understanding and strong communication skills, with a focus on guiding customers through lifecycle milestones and driving successful outcomes.