Enterprise Customer Success Manager for AI Revenue Platform

Chronos Systems Inc.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Chronos Systems Inc. is seeking an experienced Customer Success Manager to oversee the full lifecycle for enterprise SaaS customers, from onboarding through renewal. You will act as a trusted advisor, drive health scores, and collaborate with executives to maximize value.

The role focuses on managing renewals, expanding within existing accounts, and delivering best practices. You will work with cross-functional teams to ensure customer objectives are met and growth is achieved.

Qualifications

• About 3 years in customer success management or technical account management for enterprise software in a SaaS ecosystem.
• Excellent verbal and written skills with direct client-facing experience, including with C-level executives.
• Customer service and technical support abilities with strong analytical and problem-solving skills and high professionalism.
• Business orientation and analytical thinking; ability to work in a dynamic, cross-functional team.
• Ability to communicate with procurement and executives and manage processes.
• Knowledge or experience in Marketing, Sales or Product is a significant advantage.

Responsibilities

• Onboard new customers by facilitating a robust training program and helping set up the platform to meet business objectives.
• Manage the customer success process, including success calls and product assistance.
• Deliver industry expertise and share best practices and trends with customers.
• Be the trusted advisor to the customer, building relationships with stakeholders at various levels.
• Act as the voice of customers within the company.
• Ensure a seamless renewal process for all customers, including health score creation based on behavior data.
• Lead upsell and cross-sell opportunities.

Skills

Customer success

Enterprise SaaS

C-level communication

Cross-functional teamwork

Analytical thinking

Problem solving

Procurement familiarity

Job description

Chronos Systems Inc. is seeking an experienced Customer Success Manager to oversee the full lifecycle for enterprise SaaS customers, from onboarding through renewal. You will act as a trusted advisor, drive health scores, and collaborate with executives to maximize value.

The role focuses on managing renewals, expanding within existing accounts, and delivering best practices. You will work with cross-functional teams to ensure customer objectives are met and growth is achieved.