Remote CX Specialist | Flexible Schedule & WFH

Sweet Epic Travels; Detroit (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible schedule

Work from home

Job summary

Sweet Epic Travels is seeking a Remote Customer Service Representative to be the primary liaison for clients, handling inquiries, sales support, and account questions with professionalism and care.

This paid role offers the opportunity to grow in sales and customer service from home, with multilingual communication and HIPAA-aware handling of sensitive information, contributing to client engagement and retention.

Qualifications

• Proven experience in outside sales, retail sales, or telemarketing.
• Strong negotiation and communication skills; multilingual ability is a plus.
• Familiarity with sales administration processes and data analysis.
• HIPAA awareness when handling sensitive information.
• Ability to work remotely with high productivity and organization.

Responsibilities

• Act as the main liaison for clients, providing exceptional service through various communication channels
• Manage client inquiries related to insurance sales, benefits administration, and general account questions
• Conduct outbound telemarketing to promote services and identify new sales opportunities
• Negotiate terms and solutions with clients to meet their needs while aligning with company policies
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions
• Collaborate with marketing teams to implement strategies that enhance client engagement and retention

Skills

Communication

Negotiation

Sales experience

Multilingual

Customer service

Tools

CRM software

Job description

Sweet Epic Travels is seeking a Remote Customer Service Representative to be the primary liaison for clients, handling inquiries, sales support, and account questions with professionalism and care.

This paid role offers the opportunity to grow in sales and customer service from home, with multilingual communication and HIPAA-aware handling of sensitive information, contributing to client engagement and retention.