Remote Customer Success & Insurance Sales Specialist

Sweet Epic Travels; Alpharetta (GA); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Flexible schedule

Work from home

Job summary

Sweet Epic Travels is seeking a Remote Customer Service Representative to act as the primary client liaison, ensuring needs are met with professionalism. The role involves handling inquiries, outbound sales efforts, and collaboration with marketing to enhance engagement, all from a home-based setup.

The position emphasizes strong communication, bilingual capabilities a plus, and compliance with HIPAA when handling sensitive information, with comprehensive training provided.

Qualifications

• Experience in outside sales or telemarketing with customer focus.
• Excellent communication skills across languages.
• Knowledge of insurance sales or benefits administration is desirable.
• Understanding of HIPAA regulations when handling sensitive information.
• Ability to work independently in a remote setting.

Responsibilities

• Act as the main liaison for clients via multiple channels.
• Handle inquiries related to insurance sales, benefits, and accounts.
• Conduct outbound telemarketing to promote services and opportunities.
• Negotiate terms to meet client needs within company policies.
• Support sales administration: documentation, records, and tracking.
• Analyze client data to improve service delivery and strategies.
• Collaborate with marketing to boost client engagement and retention.

Skills

Multilingual

Negotiation

Communication

HIPAA knowledge

Job description

Sweet Epic Travels is seeking a Remote Customer Service Representative to act as the primary client liaison, ensuring needs are met with professionalism. The role involves handling inquiries, outbound sales efforts, and collaboration with marketing to enhance engagement, all from a home-based setup.

The position emphasizes strong communication, bilingual capabilities a plus, and compliance with HIPAA when handling sensitive information, with comprehensive training provided.