Remote Customer Success Lead — Sales & Engagement

Sweet Epic Travels; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible schedule

Work from home

Job summary

Sweet Epic Travels is seeking a Remote Customer Support Team Lead to guide client interactions and drive satisfaction from home. You will act as primary contact, coordinate across teams, and uphold our standards of service and HIPAA awareness.

This role emphasizes proactive communication, multilingual capabilities, and sales-oriented mindset. You will mentor agents, analyze trends, and support marketing initiatives to improve engagement and retention.

Qualifications

• Experience in outside, retail, or telemarketing sales with client focus.
• Strong negotiation and multilingual communication skills.
• Familiarity with sales administration and client data analysis.
• HIPAA awareness when handling sensitive information.

Responsibilities

• Serve as main liaison for clients via multiple channels.
• Handle insurance sales inquiries & benefits administration questions.
• Conduct outbound telemarketing to promote services.
• Negotiate terms to meet client needs per company policy.
• Process documentation, update records, and track interactions.
• Analyze client data to identify trends and tailor solutions.
• Collaborate with marketing to boost engagement and retention.

Skills

Sales experience

Negotiation

Multilingual communication

Data analysis

Remote work

Job description

Sweet Epic Travels is seeking a Remote Customer Support Team Lead to guide client interactions and drive satisfaction from home. You will act as primary contact, coordinate across teams, and uphold our standards of service and HIPAA awareness.

This role emphasizes proactive communication, multilingual capabilities, and sales-oriented mindset. You will mentor agents, analyze trends, and support marketing initiatives to improve engagement and retention.