Remote Client Success & Sales Specialist

Sweet Epic Travels; Boston (MA); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Flexible schedule

Work from home

Job summary

Sweet Epic Travels is seeking a Remote Customer Service Representative to be the primary contact for clients, delivering top-tier service and fostering lasting relationships from a home-based setup. You will handle inquiries across channels, assist with sales-related tasks, and contribute to client engagement and retention strategies.

The role emphasizes clear communication, problem solving, and a proactive approach to ensure client satisfaction while supporting insurance sales and benefits

Qualifications

• Experience in outside sales, retail sales, or telemarketing with a focus on customer interaction.
• Strong negotiation and communication abilities; multilingual skills are a plus.
• Ability to work independently in a remote setting with high organization and reliability.

Responsibilities

• Act as the main liaison for clients, providing exceptional service through various communication channels.
• Manage client inquiries related to insurance sales, benefits administration, and general account questions.
• Conduct outbound telemarketing efforts to promote services and identify new sales opportunities.
• Negotiate terms and solutions with clients to meet their needs while aligning with company policies.
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions.
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions.
• Collaborate with marketing teams to implement strategies that enhance client engagement and retention.

Skills

Customer interaction

Negotiation

Communication skills

Multilingual

Remote work

Job description

Sweet Epic Travels is seeking a Remote Customer Service Representative to be the primary contact for clients, delivering top-tier service and fostering lasting relationships from a home-based setup. You will handle inquiries across channels, assist with sales-related tasks, and contribute to client engagement and retention strategies.

The role emphasizes clear communication, problem solving, and a proactive approach to ensure client satisfaction while supporting insurance sales and benefits