Remote Client Experience & Solutions Advisor

Sweetepictravels; Austin (TX); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible schedule

Work from home

Job summary

Sweetepictravels is seeking a Remote Customer Service Representative to be the primary contact for clients, delivering outstanding service and supporting sales objectives from a home-based setting.

You will handle inquiries across insurance sales, benefits administration, and account questions, coordinate with marketing to boost engagement, and maintain accurate client records while upholding HIPAA compliance and privacy standards.

Qualifications

• Experience in outside, retail sales or telemarketing with customer focus.
• Strong negotiation and multilingual communication abilities.
• Familiarity with sales administration processes and data analysis.
• Knowledge of insurance sales or benefits administration preferred.
• HIPAA privacy and data security awareness.

Responsibilities

• Act as the main liaison for clients via channels.
• Manage client inquiries on insurance sales, benefits administration, and account questions.
• Conduct outbound telemarketing to promote services and identify sales opportunities.
• Negotiate terms with clients in line with company policies.
• Support sales administration tasks: processing documents, updating records, tracking interactions.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing to enhance client engagement and retention.

Skills

Outside sales

Retail sales

Telemarketing

Negotiation

Multilingual communication

Sales administration

HIPAA awareness

Job description

Sweetepictravels is seeking a Remote Customer Service Representative to be the primary contact for clients, delivering outstanding service and supporting sales objectives from a home-based setting.

You will handle inquiries across insurance sales, benefits administration, and account questions, coordinate with marketing to boost engagement, and maintain accurate client records while upholding HIPAA compliance and privacy standards.