Remote Customer Experience Pro | Multilingual & Sales

Sweetepictravels; Las Vegas (NV); Remote; USD 35,000 - 60,000; Full time

Benefits offered by this job

Flexible schedule

Work from home

Job summary

Sweet Epic Travels is seeking a Remote Customer Service Representative to be the primary client contact, delivering professional support from home.

You will handle inquiries related to insurance sales, benefits administration, and general account questions, while coordinating with sales and marketing to drive engagement and new opportunities. The role emphasizes multilingual communication, HIPAA-aware handling of sensitive information, and independent productivity in a remote setting.

Qualifications

• Experience in outside sales, retail sales, or telemarketing with a focus on customer interaction
• Bilingual proficiency is a plus
• HIPAA regulations knowledge is desirable for handling sensitive information
• Excellent customer service skills and ability to work independently in a remote setting
• Strong data interpretation skills for client insights and trends
• Multilingual capabilities to serve diverse clients effectively

Responsibilities

• Act as the main liaison for clients, providing exceptional service through various channels
• Manage client inquiries related to insurance sales, benefits administration, and general account questions
• Conduct outbound telemarketing to promote services and identify sales opportunities
• Negotiate terms and solutions with clients to meet needs while following company policies
• Support sales administration tasks such as processing documentation, updating records, and tracking interactions
• Analyze client data to identify trends and improve service delivery
• Collaborate with marketing teams to improve client engagement and retention

Skills

Multilingual communication

Negotiation skills

Customer service excellence

Remote work motivation

Job description

Sweet Epic Travels is seeking a Remote Customer Service Representative to be the primary client contact, delivering professional support from home.

You will handle inquiries related to insurance sales, benefits administration, and general account questions, while coordinating with sales and marketing to drive engagement and new opportunities. The role emphasizes multilingual communication, HIPAA-aware handling of sensitive information, and independent productivity in a remote setting.