Remote Bilingual Customer Service & Sales Specialist

Sweet Epic Travels; Chicago (IL); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Flexible schedule

Work from home

Job summary

Sweet Epic Travels is seeking a Remote Customer Service Representative to serve as the main client liaison from home. You will handle inquiries across insurance sales, benefits administration, and general account questions while promoting services through outbound outreach, all in a remote setting.

The role emphasizes strong communication, negotiation skills, and the ability to operate independently with high productivity.

Qualifications

• Experience in outside sales, retail sales, or telemarketing with customer interaction.
• Strong negotiation and multilingual communication skills.
• Knowledge of insurance sales or benefits administration is desirable.
• HIPAA familiarity when handling sensitive information.

Responsibilities

• Act as the main liaison for clients, providing exceptional service through various communication channels.
• Manage client inquiries related to insurance sales, benefits administration, and general account questions.
• Conduct outbound telemarketing to promote services and identify new sales opportunities.
• Negotiate terms and solutions with clients to meet their needs while aligning with company policies.
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions.
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions.
• Collaborate with marketing teams to implement strategies that enhance client engagement and retention.

Skills

Strong communication

Negotiation skills

Multilingual

Job description

Sweet Epic Travels is seeking a Remote Customer Service Representative to serve as the main client liaison from home. You will handle inquiries across insurance sales, benefits administration, and general account questions while promoting services through outbound outreach, all in a remote setting.

The role emphasizes strong communication, negotiation skills, and the ability to operate independently with high productivity.