Remote CX Program Lead, Cardiac Health Solutions

iRhythm Technologies, Inc.; United States; On-site; USD 115,000 - 149,000; Full time

Job summary

iRhythm Technologies, Inc. is seeking a Customer Experience Specialist to enhance patient outcomes through collaboration with sales and health system stakeholders. This remote position requires a Bachelor's degree and experience in the healthcare industry.

The role involves designing effective customer journeys and driving adoption of the Zio Service, making an impact in cardiac health monitoring. We prioritize strong communication skills and the ability to influence teams to achieve business goals.

Qualifications

• Minimum of 6 years of related experience with a Bachelor's degree.
• Experience in device or clinical sales with large health systems preferred.
• Strong teamwork and collaboration abilities.

Responsibilities

• Support customer clinical, operational, and financial goals.
• Create and lead customer experience strategy and solutions.
• Collaborate closely with cross-functional teams to meet customer needs.

Skills

Influencing teams

Communication

Data analysis

Presentation skills

Healthcare landscape understanding

Education

Bachelor's degree

Master's degree

Tools

Salesforce

Microsoft Office (Visio)

Job description

iRhythm Technologies, Inc. is seeking a Customer Experience Specialist to enhance patient outcomes through collaboration with sales and health system stakeholders. This remote position requires a Bachelor's degree and experience in the healthcare industry.

The role involves designing effective customer journeys and driving adoption of the Zio Service, making an impact in cardiac health monitoring. We prioritize strong communication skills and the ability to influence teams to achieve business goals.