Remote Customer Service Specialist — Fast-Paced CX

MCI; Fort Cavazos Motorcycle and POV Campus (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a dedicated Customer Service Representative to handle inquiries, provide accurate information, and ensure a positive experience. Join a fast-paced environment with growth opportunities across a global organization, including strong benefits and a focus on customer success.

Ideal candidates will demonstrate excellent communication, reliability, and teamwork while thriving in a dynamic call center setting.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Type swiftly and accurately (20+ words per minute).
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Understanding of Windows operating system.
• Reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on issues.
• Aptitude for conflict resolution and negotiation.
• Customer service oriented and empathetic.

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Use systems to complete account management tasks.
• Identify sales opportunities and upgrade when appropriate.
• Explain products and processes to customers.
• Escalate dissatisfaction with management when needed.
• Aim for first call resolution through problem solving.

Skills

Active listening

Customer service oriented

Excellent communication

Problem solving

Conflict resolution

Multi-tasking

Team oriented

Interpersonal skills

Typing 20 wpm

Attention to attendance

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is seeking a dedicated Customer Service Representative to handle inquiries, provide accurate information, and ensure a positive experience. Join a fast-paced environment with growth opportunities across a global organization, including strong benefits and a focus on customer success.

Ideal candidates will demonstrate excellent communication, reliability, and teamwork while thriving in a dynamic call center setting.