Remote CX & Ops Manager, AI-Driven SaaS

MagicSchool AI; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited time off

Health insurance

Stock options

401k match

Job summary

MagicSchool AI seeks a hands-on GTM Operations Engineer to translate evolving business needs into scalable Salesforce-driven processes. You’ll prototype AI-assisted workflows, configure GTM tools, and troubleshoot across Salesforce, Intercom, Gong, and related platforms.

Strong communication and project leadership are essential as you drive cross-functional initiatives. You will craft prompts, maintain templates, and standardize best practices while ensuring reliable CX reporting and a

Qualifications

• 2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS.
• Proven experience administering and building in Salesforce (flows, automations, reporting).
• Strong technical troubleshooting skills and the ability to translate business problems into system solutions.
• Proficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack.
• Experience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact.
• Ability to document, standardize, and scale processes with a strong sense of time management and team collaboration.
• Comfortable pushing back on stakeholders and building consensus to ensure the right problems are solved.
• Hands-on experience using LLMs (Claude, ChatGPT, etc.) to solve real operational problems, not just casual use.
• Comfort with prompt design and evaluating output quality.
• Familiarity with automation and integration tools (N8N, Zapier, MCP connectors)
• Judgment about when AI is the right tool and when a deterministic flow is better

Responsibilities

• Translate evolving business needs into actionable, prioritized workflows and scalable systems improvements.
• Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production.
• Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip.
• Serve as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues.
• Write and maintain prompts, agent instructions, and templates the team can reuse.
• Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth.
• Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized.
• Ensuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization

Skills

Customer experience

Salesforce administration

Troubleshooting

Cross-functional collaboration

Project management

Documentation

Prompt design

LLMs usage

Stakeholder management

Tools

Google Sheets

SQL

N8N

Zapier

MCP connectors

Gong

Intercom

Chili Piper

Job description

MagicSchool AI seeks a hands-on GTM Operations Engineer to translate evolving business needs into scalable Salesforce-driven processes. You’ll prototype AI-assisted workflows, configure GTM tools, and troubleshoot across Salesforce, Intercom, Gong, and related platforms.

Strong communication and project leadership are essential as you drive cross-functional initiatives. You will craft prompts, maintain templates, and standardize best practices while ensuring reliable CX reporting and a