Remote CX Operations Lead for AI‑Driven SaaS

OpenKrill; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited time off

Employer-paid health insurance

Stock options

401k match

Job summary

MagicSchool, a premier generative AI platform for educators, is seeking a CX Operations role to translate evolving business needs into scalable workflows and AI-assisted processes. You will prototype AI-powered workflows, manage Salesforce flows, and align cross-functional stakeholders to prioritize impact.

Join us in a remote-friendly, fast-growing startup where you can shape how educators and students benefit from AI.

Qualifications

• 2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS.
• Proven experience administering and building in Salesforce (flows, automations, reporting).
• Strong technical troubleshooting skills and the ability to translate business problems into system solutions.
• Proficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack.
• Experience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact.
• Ability to document, standardize, and scale processes with a strong sense of time management and team collaboration.

Responsibilities

• Translate evolving business needs into actionable, prioritized workflows and scalable systems improvements.
• Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production.
• Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip.
• Serving as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues.
• Write and maintain prompts, agent instructions, and templates the team can reuse.
• Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth.
• Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized.
• Ensuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization.

Skills

Salesforce admin / automation

Google Sheets

SQL basics

Prompt design

LLMs usage

Project management

Stakeholder collaboration

Tools

Salesforce (flows, automations, reporting)

N8N

Zapier

MCP connectors

Intercom

Gong

Chili Piper

Skilljar

Job description

MagicSchool, a premier generative AI platform for educators, is seeking a CX Operations role to translate evolving business needs into scalable workflows and AI-assisted processes. You will prototype AI-powered workflows, manage Salesforce flows, and align cross-functional stakeholders to prioritize impact.

Join us in a remote-friendly, fast-growing startup where you can shape how educators and students benefit from AI.