Salesforce Administrator - AI-Driven CRM & GTM Ops

Openkrill; United States; À distance; USD 90 000 - 120 000; Plein temps

Résumé du poste

FireMon is seeking a Salesforce Admin to own day-to-day user management, work with GTM teams, and optimize CRM integrations. You will pair Salesforce with AI tools like Claude to drive efficiency and reporting across Sales/Marketing/Finance/CS.

The role emphasizes global stakeholder collaboration, maintaining clean data, and building scalable processes to deliver dashboards and single source of truth reports.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years Salesforce.com administration experience.
• Certified Salesforce.com Administrator.
• Active Salesforce Trailblazer with Trailhead badges/community.
• Experience with CRM data cleansing/maintenance and 3rd party partnerships.
• Proficiency with Microsoft Office Suite.
• Proficiency with Claude AI for productivity.
• Hands-on experience with ZoomInfo and Gong.
• Experience with LeanData or similar.

Responsabilités

• Provide prompt and complete resolution to technical challenges and business support issues related to the CRM instance
• Manage user profiles, permissions, licenses, and page layouts
• Maintain existing and new fields, custom objects, workflows, validation rules, managed packages, and integrations
• Identify opportunities for efficiency, inventing creative yet simple solutions to improve internal and external customer experience
• Document system processes, train users and contribute to CRM onboarding
• Partner with global stakeholders to identify and build improvements
• Work closely with Head of Revenue Operations and VP of Growth Marketing to create “single source of truth” reports/dashboards for sales and marketing organizations
• Support and maintain integrations across our GTM tech stack, including LeanData (lead routing), ZoomInfo (data enrichment), Gong (conversation intelligence), and Snowflake (data warehouse)
• Put Claude and other AI tools to work every day, accelerating documentation, reporting, and process design so you can focus on the fun, high-impact stuff

Connaissances

Salesforce administration

Trailblazer involvement

Partner management

AI tooling experience (Claude)

Reporting/CRM dashboards

Formation

Bachelor's degree or equivalent

Outils

ZoomInfo

Gong

LeanData

Claude AI

Microsoft Office

Description du poste

FireMon is seeking a Salesforce Admin to own day-to-day user management, work with GTM teams, and optimize CRM integrations. You will pair Salesforce with AI tools like Claude to drive efficiency and reporting across Sales/Marketing/Finance/CS.

The role emphasizes global stakeholder collaboration, maintaining clean data, and building scalable processes to deliver dashboards and single source of truth reports.