Remote Customer Experience Operations Lead (AI SaaS)

magicschool; United States; Remote; USD 85,000 - 130,000; Full time

Benefits offered by this job

Unlimited time off

Employer-paid health insurance

Stock options

401k match

Wellness stipend

Job summary

MagicSchool, a premier generative AI platform for teachers, seeks a GTM Operations Specialist to translate evolving business needs into scalable Salesforce workflows and AI-assisted processes. You’ll prototype and deploy workflows like call summarization, account health signals, and renewal risk flags, collaborating across product, sales, and customer success teams.

Ideal candidates have 2–4 years in CX, revenue, or GTM ops, with hands-on Salesforce expertise and strong problem-solving, SQL, and

Qualifications

• 2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS.
• Proven experience administering and building in Salesforce (flows, automations, reporting).
• Strong technical troubleshooting skills and the ability to translate business problems into system solutions.

Responsibilities

• Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements
• Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production
• Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip
• Serving as the first line of defense for Salesforce and GTM systems support - independently troubleshooting, diagnosing, and resolving issues
• Write and maintain prompts, agent instructions, and templates the team can reuse
• Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth
• Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized
• Ensuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization

Skills

Salesforce administration

GTM operations

SQL

Google Sheets

LLMs

Prompt design

Troubleshooting

Project management

Tools

Salesforce

Gong

Intercom

N8N

Zapier

MCP connectors

Job description

MagicSchool, a premier generative AI platform for teachers, seeks a GTM Operations Specialist to translate evolving business needs into scalable Salesforce workflows and AI-assisted processes. You’ll prototype and deploy workflows like call summarization, account health signals, and renewal risk flags, collaborating across product, sales, and customer success teams.

Ideal candidates have 2–4 years in CX, revenue, or GTM ops, with hands-on Salesforce expertise and strong problem-solving, SQL, and