CX & Operations Lead for AI Education Platform

MagicSchool AI

Denver (CO)

Remote

USD 90,000 - 130,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Unlimited time off

Health insurance

Stock options

401k match

Wellness stipend

Job summary

MagicSchool AI is hiring a results-driven CX/RevOps specialist to advance our SaaS platform for teachers. This remote role focuses on translating evolving business needs into scalable workflows and prototyping AI-assisted processes across the GTM stack.

You will own Salesforce automations and reports, write prompts and templates, and document processes to create a single source of truth. Collaboration across product, sales, and customer success is essential.

Qualifications

2–4 years in CX, RevOps, or GTM ops in SaaS.
Experience administering Salesforce flows/automations.
Strong troubleshooting and translating problems into solutions.
Proficiency with Google Sheets and SQL; willingness to learn GTM tools.
Ability to manage multi-stakeholder projects and drive impact.
Experience with LLMs for operational use and prompt design.
Familiarity with automation/integration tools: N8N, Zapier, MCP.

Responsibilities

Translate business needs into actionable, prioritized workflows and scalable systems improvements.
Prototype AI-assisted workflows and pilot successful ones in production.
Assess GTM-stack AI features and advise adoption.
Troubleshoot and resolve Salesforce/GTM system issues as first line.
Write prompts, agent instructions, and reusable templates.
Build Salesforce flows and automations; document processes.
Lead cross-functional projects with prioritized scope and milestones.
Ensure CX systems and reports are user-friendly, reliable and standardized.