Remote AI & Automation Lead

Remote; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Budget for local in-person social events

Co-working spaces

Competitive benefits package

Job summary

Remote is looking for a technical lead in CX Operations to drive automation and AI initiatives. This role emphasizes collaboration with leadership to shape priorities and deliver innovative solutions within a fully remote environment.

The ideal candidate has strong management skills and a technical background, capable of building and evaluating automation solutions. Responsibilities include leading delivery from design to production and ensuring quality and responsiveness as Remote scales. A positive work culture focused on ambitious challenges awaits!

Qualifications

• Self-starter with the ability to deliver without being chased.
• Experience in automation and integration in CX context.
• Ability to manage complex cross-functional projects.

Responsibilities

• Lead delivery of CX automation and AI initiatives.
• Build and maintain AI agents and automated workflows.
• Manage complex multi-phase delivery and document everything.

Skills

Programme management skills

Technical ability

Experience with automation and integration systems

Building and debugging code

Working with APIs and webhooks

Using low-code/no-code workflow platforms

Fluent English

Experience in a remote-first environment

Tools

Zendesk

REST APIs

MCP standards

Job description

Remote is looking for a technical lead in CX Operations to drive automation and AI initiatives. This role emphasizes collaboration with leadership to shape priorities and deliver innovative solutions within a fully remote environment.

The ideal candidate has strong management skills and a technical background, capable of building and evaluating automation solutions. Responsibilities include leading delivery from design to production and ensuring quality and responsiveness as Remote scales. A positive work culture focused on ambitious challenges awaits!