CX Enterprise Sales Leader - East

Zoom; Virginia (MN); Hybrid; USD 228,000 - 508,000; Full time

Job summary

Zoom is seeking an UpMarket Sales Manager to lead a CX selling team within Zoom Contact Center. You will hire, enable, and manage CX Sellers, define strategy for private sector accounts, and drive new logo acquisition as well as upsell and cross-sell within existing Zoom relationships.

You will coach and train the team, ensure quota attainment, track activity, and implement process improvements to maximize productivity.

Qualifications

• 10+ years in software or solution sales, CCaaS preferred.
• Proven track record leading top-performing sales teams.
• Ability to engage C-level and VP executives.

Responsibilities

• Onboarded and managed a CX Sellers team to qualify leads and identify needs, coordinating with technical resources as needed.
• Conduct high-level conversations with C-Level and VP-level executives to address business needs.
• Use solution-selling to guide the sales process to close deals.
• Develop and maintain business within existing accounts, manage complex sales cycles and campaigns.
• Upsell and leverage business from new and established relationships.
• Use CRM to track sales activity and status updates.
• Work with management to deliver forecasts, identify opportunities and challenges, and propose solutions.
• Forecast sales activity and revenue attainment while ensuring customer satisfaction.

Skills

CCaaS sales

Sales leadership

Strategic account planning

C-level engagement

CRM proficiency

Forecasting

Tools

Salesforce

Job description

What you can expect

We are looking to add an UpMarket Sales Manager to lead one of our Zoom Contact Center teams. As a Contact Center Sales Manager, you are responsible for hiring, enabling, and managing a team of CX Sellers. You will define strategy and overall business planning for accounts that fall within the private sector. You will provide feedback, coaching and training, ensuring team quota attainment, driving activity levels, and implementing process efficiency changes to drive maximum productivity. You are responsible for both new customer acquisition efforts as well as up-sell and cross-sell efforts into existing Zoom relationships.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Onboarding and managing a team of CX Sellers to effectively qualify leads and identify prospect needs, engaging technical resources as required
• Conducting high-level conversations with C-Level and VP -Level Executives to address business needs
• Utilizing solution-selling techniques to effectively guide sales process to close
• Developing and maintaining business within existing accounts, manage complex sales situations and sales campaigns
• Upselling and leverage business from new and established customer relationships
• Utilizing CRM solution to provide timely and accurate sales activity tracking and status updates
• Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Forecasting sales activity and revenue achievement while creating satisfied customers

What we’re looking for

• Experience (10+yrs) in software or solution sales, with specific expertise in Contact Center and/or Contact Center as a Service (CCaaS)
• Experience leading and managing a high performing sales team
• Track record of building and developing highly effective sales talent
• Able to partner and liaison with all levels and departments within an organization
• Able to demonstrate organizational skills with the ability to multitask and prioritize in a fast paced, dynamic work environment
• Experience achieving consistent quota over achievement in previous roles

Salary Range or On Target Earnings:

Minimum: $227,500.00

Maximum: $508,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

10/07/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know,we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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