Remote CX Advocate & Brand Ambassador

Applied Labs; United States; Remoto; USD 33.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare

401(k) match

PTO & holidays

Performance bonus eligibility

Descrizione del lavoro

BRUNT is seeking a customer experience advocate to deliver exceptional service and build loyal relationships with customers across channels. This non-exempt, hourly role emphasizes empathy, problem-solving, and clear communication while aligning with BRUNT values.

You’ll work remotely from eligible states in the US, with training Monday–Friday and a standard daytime schedule after onboarding. Responsibilities include guiding customers to optimal BRUNT products and maintaining knowledge of our

Competenze

• Experience in customer service role.
• Proven ability to drive excellent customer experiences.
• Strong written and verbal communication.
• Technical proficiency managing multiple platforms while assisting customers.
• Excellent organizational skills.
• Highly collaborative and proactive.

Mansioni

• Engage with customers across all channels while managing a designated ticket volume.
• Meet or exceed CSAT, response time, and efficiency metrics.
• Develop product knowledge to guide customers to best-fit items.
• Analyze feedback trends and suggest CX improvements.
• Understand policies and workflows to make customer-focused decisions.

Conoscenze

Customer service

Written communication

Verbal communication

Multiplatform support

Organization

Collaboration

Ownership

Descrizione del lavoro

BRUNT is seeking a customer experience advocate to deliver exceptional service and build loyal relationships with customers across channels. This non-exempt, hourly role emphasizes empathy, problem-solving, and clear communication while aligning with BRUNT values.

You’ll work remotely from eligible states in the US, with training Monday–Friday and a standard daytime schedule after onboarding. Responsibilities include guiding customers to optimal BRUNT products and maintaining knowledge of our