Remote CX Pro & Brand Ambassador

BRUNT Workwear; Austin (TX); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Comprehensive medical, dental, andvis

401(k) plan with Company Match

15 days of PTO, plus 11 paid holidays

Job summary

BRUNT Workwear seeks a customer experience ambassador to deliver exceptional service and build loyal relationships. This 100% remote role requires empathy, clear communication, and a proactive problem-solving mindset with a passion for helping customers.

You’ll handle inquiries across channels, meet CSAT targets, stay informed on BRUNT products, and advocate for improvements with the CX team. Applicants must reside in eligible states.

Qualifications

• Experience in a customer service role (retail, call-center or remote)
• Proven ability to deliver exceptional customer experiences and timely responses
• Experience navigating and resolving customer issues with composure and professionalism
• Strong written and verbal communication skills
• Technical proficiency managing multiple platforms while assisting customers
• Excellent organizational skills with multitasking and prioritization
• Highly collaborative and customer-focused

Responsibilities

• Engage with customers across all channels while managing a set ticket volume
• Meet or exceed CSAT goals, response time expectations, and efficiency standards
• Build expert knowledge of BRUNT's product portfolio to guide customers to best-fit products
• Analyze customer feedback and provide insights to reduce effort and improve team effectiveness
• Understand and follow company policies and workflows, aligning decisions with BRUNT's values

Skills

Customer service

Communication

Multitasking

Technical proficiency

Organization

Team collaboration

Job description

BRUNT Workwear seeks a customer experience ambassador to deliver exceptional service and build loyal relationships. This 100% remote role requires empathy, clear communication, and a proactive problem-solving mindset with a passion for helping customers.

You’ll handle inquiries across channels, meet CSAT targets, stay informed on BRUNT products, and advocate for improvements with the CX team. Applicants must reside in eligible states.