Remote CX Advocate & Brand Ambassador

BRUNT Workwear; Central City (CO); À distance; USD 33 000 - 36 000; Plein temps

Avantages offerts par ce poste

Healthcare

401(k) matching

15 days PTO + holidays

Bonus eligibility

Résumé du poste

BRUNT Workwear is seeking a customer experience specialist for a 100% remote role. You will deliver exceptional service across channels, manage a steady ticket flow, and build lasting relationships with BRUNT customers.

Ideal candidates excel in communication, ownership, and teamwork, with a track record of meeting CSAT and response-time targets. Remote role with eligibility constraints based on state residency.

Qualifications

• Experience in customer service role across retail, call-center, or remote support.
• Proven ability to deliver outstanding customer experiences and meet SLAs.
• Strong written and verbal communication skills.
• Ability to manage multiple platforms and stay organized.

Responsabilités

• Engage with customers across all channels while managing a designated ticket volume.
• Meet or exceed CSAT, response time, and efficiency targets.
• Develop product knowledge to confidently guide customers to suitable BRUNT products.
• Analyze feedback trends and provide insights to improve processes.
• Understand policies and make customer-focused decisions aligned with BRUNT values.

Connaissances

Customer service

Communication

Problem solving

Multitasking

Team collaboration

Outils

CRM software

Ticketing systems

Description du poste

BRUNT Workwear is seeking a customer experience specialist for a 100% remote role. You will deliver exceptional service across channels, manage a steady ticket flow, and build lasting relationships with BRUNT customers.

Ideal candidates excel in communication, ownership, and teamwork, with a track record of meeting CSAT and response-time targets. Remote role with eligibility constraints based on state residency.