Remote CX Advocate — Elevate Customer Experience

BRUNT Workwear; Philadelphia (Philadelphia County); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with Company Match

PTO and holidays

Bonus eligibility

Equity if applicable

Job summary

BRUNT Workwear is seeking a remote Customer Service Ambassador to engage customers across channels, uphold CSAT targets, and guide buyers to BRUNT’s products. The role emphasizes exceptional service, issue resolution, and a deep knowledge of BRUNT’s lineup.

This 100% remote position requires strong communication, multi-platform proficiency, and a passion for building loyal customer relationships within the BRUNT community.

Qualifications

• Experience in a customer service role.
• Proven ability to deliver outstanding customer experiences.
• Experience resolving customer issues with composure and professionalism.
• Experience navigating multiple platforms while assisting customers.

Responsibilities

• Engage with customers across channels while managing a designated ticket volume.
• Meet or exceed CSAT goals, response time expectations, and efficiency standards.
• Develop and maintain expert knowledge of BRUNT's product portfolio to guide customers to fitting products.
• Analyze customer feedback trends and recommend solutions to the CX Leadership team to reduce customer effort and improve team performance.
• Understand BRUNT policies and workflows and make customer-focused decisions.

Skills

Customer service

Customer experience

Issue resolution

Multi-platform tools

Tools

CRM systems

Job description

BRUNT Workwear is seeking a remote Customer Service Ambassador to engage customers across channels, uphold CSAT targets, and guide buyers to BRUNT’s products. The role emphasizes exceptional service, issue resolution, and a deep knowledge of BRUNT’s lineup.

This 100% remote position requires strong communication, multi-platform proficiency, and a passion for building loyal customer relationships within the BRUNT community.