Remote CX Advocate & Brand Ambassador

BRUNT Workwear; Maryland; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare

401(k) match

PTO and holidays

Bonus eligibility

Job summary

BRUNT Workwear is hiring a Customer Service Ambassador for a 100% remote role. You will deliver exceptional experiences, resolve issues, and build loyal customer relationships while meeting CSAT and response-time targets.

Ideal candidates have strong communication, empathy, and the ability to manage multiple platforms. This position requires residing in one of the eligible states listed and a commitment to BRUNT values.

Qualifications

• Experience in customer service roles such as retail or call-center.
• Proven ability to deliver excellent customer experiences and meet SLAs.
• Strong written and verbal communication.
• Ability to manage multiple platforms while assisting customers.

Responsibilities

• Engage with customers across channels while managing a designated ticket volume.
• Meet or exceed CSAT and response-time metrics.
• Develop product knowledge to guide customers to best-fit products.
• Analyze feedback and suggest improvements to CX leadership.
• Understand policies and make customer-focused decisions aligned with BRUNT values.

Skills

Customer service

Communication

Empathy

Multitasking

Organizational skills

Team collaboration

Remote work readiness

Problem solving

Tools

CRM software

Ticketing systems

Job description

BRUNT Workwear is hiring a Customer Service Ambassador for a 100% remote role. You will deliver exceptional experiences, resolve issues, and build loyal customer relationships while meeting CSAT and response-time targets.

Ideal candidates have strong communication, empathy, and the ability to manage multiple platforms. This position requires residing in one of the eligible states listed and a commitment to BRUNT values.