Remote: Customer Value & ROI Architect

CSG; Atlanta (GA); Remote; USD 68,000 - 109,000; Full time

Benefits offered by this job

Work from Home

Hybrid

On-site

Job summary

CSG seeks a Customer Value Analyst to translate our Customer Engagement Platform strategy into measurable business outcomes for clients. You will partner with Sales, Customer Success, Product, Analytics, and client teams to design practical measurement approaches and combine data for defensible revenue and cost-to-serve estimates.

You will drive pre-sale and post-sale value realization, build scalable tools, and communicate insights in plain business language to operational and executive

Qualifications

• Bachelor's degree or equivalent experience in business, economics, finance, statistics, data science, or related field.
• 3+ years in customer-facing B2C roles such as customer operations, digital product, marketing or product analytics.
• Experience across digital channels (web, app, email, SMS, push, IVR) and how journeys drive revenue, retention, and cost-to-serve.
• Direct involvement in ROI- and KPI-driven initiatives in high-volume or subscription models; data-driven.
• Hands-on with Excel/Sheets and BI tools; SQL/Python/R to pull and explore data from data platforms.

Responsibilities

• Partner with Sales and Customer Success to shape value narratives for opportunities and accounts pre & post sale.
• Design and support practical measurement approaches (control/treatment groups, hold-out tests, pre/post comparisons).
• Turn data into actionable insights and storytelling for senior leaders.
• Influence cross-functional teams using data-driven arguments to align on priorities.
• Develop reusable value tools and playbooks to enable ROI conversations at scale.

Skills

Excel/Sheets

Power BI

SQL

Python

Tableau

Education

Bachelor's degree or equivalent experience

Tools

Looker

Job description

CSG seeks a Customer Value Analyst to translate our Customer Engagement Platform strategy into measurable business outcomes for clients. You will partner with Sales, Customer Success, Product, Analytics, and client teams to design practical measurement approaches and combine data for defensible revenue and cost-to-serve estimates.

You will drive pre-sale and post-sale value realization, build scalable tools, and communicate insights in plain business language to operational and executive