Remote Customer Tech Support Specialist

ADT; Oregon; Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Disability and life insurance

Paid time off

Job summary

ADT is seeking a Customer Technical Support Team member to handle residential and small business inbound calls, troubleshoot alarm system and home automation issues, and guide customers through step-by-step resolutions. The role emphasizes empathy, effective communication, and ownership of the customer experience.

The position supports a dynamic, fast-paced environment with the possibility of remote work. A high school diploma and solid troubleshooting and communication skills are required, with

Qualifications

• High school diploma or equivalent required.
• Troubleshooting skills are essential.
• Excellent communication skills (oral and written) required.
• Strong organizational skills and ability to multitask are needed.

Responsibilities

• Take inbound customer calls for alarm system and home automation issues, provide technical assistance and education.
• Follow guided troubleshooting steps to resolve issues while on the call.
• Demonstrate empathy and deliver excellent customer service to de-escalate situations.
• Schedule onsite technician visits if needed after presenting Virtual and self-serve options.
• Maintain regular attendance and adapt to changing processes.

Skills

Troubleshooting skills

Excellent communication

Multitasking

Empathy

Customer de-escalation

Typing 35 wpm

Strong organizational skills

Self-starter

Education

High school diploma or equivalent

Job description

ADT is seeking a Customer Technical Support Team member to handle residential and small business inbound calls, troubleshoot alarm system and home automation issues, and guide customers through step-by-step resolutions. The role emphasizes empathy, effective communication, and ownership of the customer experience.

The position supports a dynamic, fast-paced environment with the possibility of remote work. A high school diploma and solid troubleshooting and communication skills are required, with