Remote Customer Tech Support Specialist

ADT; Dover (DE); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Pet insurance

401(k) with match

Comprehensive medical benefits

Tuition reimbursement

Adoption assistance

Volunteer opportunities

Career development

Job summary

ADT is hiring for a Customer Technical Support role focused on residential and small business inquiries. You will guide customers through troubleshooting steps, address alarm system questions, and promote virtual self-help options to resolve issues efficiently.

The role emphasizes empathy, effective communication, and ownership of the customer experience while working in a fast-paced, remote environment.

Qualifications

• Troubleshooting skills to diagnose and resolve customer issues.
• Excellent verbal and written communication abilities.
• Ability to multitask across systems while maintaining quality service.

Responsibilities

• Respond to inbound customer calls for alarm system and home automation issues.
• Walk customers through guided troubleshooting steps to resolve problems on the call.
• De-escalate situations with patience and effective communication.
• Schedule onsite technician visits when needed and promote virtual/self-serve options.
• Maintain reliable attendance and provide empathetic, high-quality customer care.

Skills

Troubleshooting

Communication

Multitasking

Empathy

Time management

Problem solving

Education

High school diploma or equivalent

Job description

ADT is hiring for a Customer Technical Support role focused on residential and small business inquiries. You will guide customers through troubleshooting steps, address alarm system questions, and promote virtual self-help options to resolve issues efficiently.

The role emphasizes empathy, effective communication, and ownership of the customer experience while working in a fast-paced, remote environment.