Technical Support Specialist - Alarm & Security Systems

ADT; Atlanta (GA); On-site; USD 23,000 - 26,000; Full time

Job summary

ADT is hiring for a role providing specialized telephone technical support to ADT Direct, Authorized Dealer, Subcontractor personnel and end-user customers. You will use knowledge of radio and alarm panel systems across multiple ADT and vendor web applications.

The position starts 10.12.26 and offers a path into broader customer support functions. You will work in a dynamic team, handling installation quotes, data entry, and account status checks, while maintaining high accuracy and delivering

Qualifications

• Six (6) months of ADT experience in inbound telephone groups (i.e. CSG, TAS) or one to two (1-2) years of related industry experience.
• Ability to successfully pass data and provisioning assessments during training.
• Demonstrate ability to maintain a high degree of productivity and accuracy
• Excellent verbal and written communication skills
• Excellent customer service skills
• Ability to type 25 wpm
• Excellent working computer knowledge
• Strong problem-solving and multi-tasking skills a must

Responsibilities

• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• Process requests for multiple vendor applications customized by install configuration.
• Provide real-time installation quotes to field technicians and limited technical support to customers.
• Complete data entry associated with confirmation, including confirmation of test signals.
• Confirm account status/information with field technicians and office personnel
• Enter order information into the system for technician upsells and process payments as applicable.
• Provide support to high-profile Custom Home accounts.
• Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.
• Provide support for ADHOC data cleanup projects.
• Process data changes and programming requests received via mail, fax, phone or internal ticket on Informix and MasterMind.
• Other projects as assigned.

Skills

Verbal communication

Written communication

Customer service

Typing 25 wpm

Computer literacy

Problem solving

Multitasking

Data provisioning assessments

Education

High School Degree or equivalent

Job description

ADT is hiring for a role providing specialized telephone technical support to ADT Direct, Authorized Dealer, Subcontractor personnel and end-user customers. You will use knowledge of radio and alarm panel systems across multiple ADT and vendor web applications.

The position starts 10.12.26 and offers a path into broader customer support functions. You will work in a dynamic team, handling installation quotes, data entry, and account status checks, while maintaining high accuracy and delivering