Remote Customer Support & Success Specialist

XACT; Harrisburg (Dauphin County); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Flexible scheduling

Health insurance

Dental insurance

Vision insurance

Disability coverage

Allstate supplemental coverage

Supportive work environment

Job summary

XACT is seeking a Customer Service Specialist to support customers from a home office. You will assist with product selection, order questions, and issue resolution via phone, email, and live chat, aiming to delight every customer daily.

We value empathy, problem‑solving, and clear communication. The role offers a flexible schedule in a remote setting, with comprehensive benefits and opportunities to contribute to company growth.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience is ideal, but we’re happy to train the right candidate.
• Strong communication, interpersonal, and decision‑making skills.
• A proactive, positive attitude with a focus on solutions and customer satisfaction.
• Ability to multitask and prioritize in a fast‑paced environment.
• Comfortable using technology and troubleshooting technical issues.
• Ability to type at a minimum 40 WPM.

Responsibilities

• Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between.
• Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations.
• Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence.
• Communicate clearly with other departments to ensure timely order processing and delivery.
• Meet established performance metrics and continually set goals for professional growth.
• Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient.
• Identify opportunities to enhance the customer experience through thoughtful upselling, cross‑selling, or problem‑solving.
• Stay informed with company updates so you can offer the best guidance to our customers and contribute to projects and other tasks as needed to support company growth.

Skills

Communication

Interpersonal skills

Decision making

Multitasking

Tech troubleshooting

Typing 40 WPM

Education

HS Diploma

Some college coursework

Job description

XACT is seeking a Customer Service Specialist to support customers from a home office. You will assist with product selection, order questions, and issue resolution via phone, email, and live chat, aiming to delight every customer daily.

We value empathy, problem‑solving, and clear communication. The role offers a flexible schedule in a remote setting, with comprehensive benefits and opportunities to contribute to company growth.