Remote Customer Service Specialist - Help Customers Thrive

XACT; Salt Lake City (UT); Remote; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

PTO (paid time off)

Health insurance

Dental insurance

Vision insurance

Life insurance

Flexible scheduling

Job summary

XACT is seeking a Customer Service Specialist to assist customers from a secure home office in the United States. You’ll handle product selection help, order questions, and issue resolution via phone, email, and live chat. Your empathy, curiosity, and problem-solving will drive satisfaction and trust.

Expect a fast-paced environment with flexible scheduling, comprehensive benefits, and opportunities for growth as you help customers succeed and contribute to company growth.

Qualifications

• Provide customer service via phone, email, and live chat.
• Listen actively to understand customer needs and resolve issues.
• Communicate clearly with customers and internal teams.

Responsibilities

• Assist customers with product selection and order questions.
• Resolve issues to improve customer satisfaction and trust.
• Record interactions accurately for streamlined service.
• Identify opportunities to upsell or cross-sell when appropriate.
• Stay informed on company updates to support customer guidance.

Skills

Phone support

Email support

Live chat

Active listening

Empathy

Problem solving

Education

High school diploma

Tools

Windows 10/11

Job description

XACT is seeking a Customer Service Specialist to assist customers from a secure home office in the United States. You’ll handle product selection help, order questions, and issue resolution via phone, email, and live chat. Your empathy, curiosity, and problem-solving will drive satisfaction and trust.

Expect a fast-paced environment with flexible scheduling, comprehensive benefits, and opportunities for growth as you help customers succeed and contribute to company growth.