Remote Customer Service Specialist Delight Customers Daily

XACT; Baltimore (MD); A distancia; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

XACT is seeking a Customer Service Specialist to support customers from a secure home office. You will help shoppers select products, answer questions about orders, and resolve issues with empathy and a proactive approach.

You will communicate across teams, maintain detailed records, and contribute to ongoing improvements in the customer experience. A strong problem-solving mindset and dedication to customer success are essential.

Formación

• Customer-focused mindset and a passion for helping others.
• Strong problem-solving and solution-oriented approach.

Responsabilidades

• Assist customers via phone, email, and live chat with product selection and order questions.
• Listen actively to understand needs and challenges, then propose effective solutions.
• Maintain clear and timely communication with internal teams to ensure smooth order processing and delivery.
• Meet performance metrics and identify opportunities to improve the customer experience.
• Keep accurate records of customer interactions and outcomes.
• Look for upsell or cross-sell opportunities and contribute to project work as needed.

Conocimientos

Active listening

Empathy

Problem solving

Effective communication

Descripción del empleo

XACT is seeking a Customer Service Specialist to support customers from a secure home office. You will help shoppers select products, answer questions about orders, and resolve issues with empathy and a proactive approach.

You will communicate across teams, maintain detailed records, and contribute to ongoing improvements in the customer experience. A strong problem-solving mindset and dedication to customer success are essential.