Remote Customer Advocate & Problem-Solver

XACT; Orlando (FL); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

PTO

Flexible scheduling

Health insurance (Aetna)

Dental insurance (Sun Life)

Vision insurance (VSP)

Allstate supplemental coverage

Job summary

XACT is seeking a dedicated Customer Service Specialist to support customers from a secure home office in a flexible, fast-paced environment. You’ll help customers select products, resolve issues, and guide them through the order process, using empathy and problem-solving to surpass expectations.

You’ll work via phone, email, and live chat, aiming to delight every customer daily while maintaining thorough records and collaborating with internal teams. Training is provided for the right candidate.

Qualifications

• High school diploma or equivalent; some college coursework is a plus.
• Prior customer service experience is ideal, but we’re happy to train the right candidate.
• Strong communication, interpersonal, and decision-making skills.
• A proactive, positive attitude with a focus on solutions and customer satisfaction.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using technology and troubleshooting technical issues.
• Ability to type at a minimum 40 WPM.

Responsibilities

• Be a trusted resource for customers via phone, email, and live chat with product questions and order inquiries.
• Use active listening to understand needs and recommend solutions that exceed expectations.
• Keep the customer at the center, making interactions easy and confidence-inspiring.
• Coordinate with other departments to ensure timely order processing and delivery.
• Meet performance metrics and pursue opportunities for growth.
• Maintain accurate records of customer interactions for efficiency.
• Identify upsell, cross-sell, or problem-solving opportunities.
• Stay informed on company updates to guide customers and support growth.

Skills

Communication skills

Typing 40 WPM

Customer focus

Problem solving

Education

High school diploma or equivalent

Some college coursework

Job description

XACT is seeking a dedicated Customer Service Specialist to support customers from a secure home office in a flexible, fast-paced environment. You’ll help customers select products, resolve issues, and guide them through the order process, using empathy and problem-solving to surpass expectations.

You’ll work via phone, email, and live chat, aiming to delight every customer daily while maintaining thorough records and collaborating with internal teams. Training is provided for the right candidate.