Remote Customer Support Specialist — Delight Every Customer

Myxact; Maryland; Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

PTO program

Flexible scheduling

Aetna group health plan

Dental insurance

Vision insurance

Allstate supplemental coverage

Job summary

XACT is hiring a Customer Service Specialist to help our customers achieve their goals from a secure home office in Maryland. You’ll handle product selection, order questions, and issue resolution via phone, email, and live chat, using empathy and problem-solving to delight customers.

Flexible scheduling and growth opportunities are emphasized. Responsibilities include documenting interactions, meeting metrics, and collaborating with teams to ensure smooth orders.

Qualifications

• High school diploma or equivalent; some college coursework is a plus
• Prior customer service experience preferred
• Strong communication and interpersonal skills
• Decision-making and problem-solving abilities
• Multitask and prioritize in a fast-paced environment
• Proficient with technology and basic troubleshooting
• Typing speed of at least 40 WPM

Responsibilities

• Assist customers via phone, email, and chat with product selection and order questions
• Listen actively to understand needs and offer solutions
• Make interactions easy for customers and build confidence
• Coordinate with other departments for timely orders
• Meet performance metrics and pursue growth goals
• Keep accurate records of customer interactions
• Identify upsell or cross-sell opportunities
• Stay updated with company news to advise customers
• Support company growth with additional projects

Skills

Customer service

Communication

Problem solving

Multitasking

Typing 40 WPM

Tech literacy

Education

High school diploma or equivalent

Some college coursework

Job description

XACT is hiring a Customer Service Specialist to help our customers achieve their goals from a secure home office in Maryland. You’ll handle product selection, order questions, and issue resolution via phone, email, and live chat, using empathy and problem-solving to delight customers.

Flexible scheduling and growth opportunities are emphasized. Responsibilities include documenting interactions, meeting metrics, and collaborating with teams to ensure smooth orders.