Remote Customer Success Specialist

Myxact; United States; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

PTO program

Flexible scheduling

Health insurance (Aetna group plan)

Dental & Vision insurance

Job summary

XACT is seeking a Customer Service Specialist to assist customers from a home office in the United States. You will support product selection, answer questions, and help ensure smooth order processing and timely delivery.

You will listen carefully, ask clarifying questions, and propose practical solutions while meeting performance goals. The role emphasizes proactive communication and attentive record-keeping to enhance the customer experience.

Qualifications

• Strong communication and interpersonal skills required.
• Empathy, curiosity and customer-centric mindset.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Assist customers via phone, email, and live chat with product selection and order questions.
• Use active listening to understand needs and propose effective solutions.
• Communicate with other departments to ensure timely order processing and delivery.
• Meet performance metrics and pursue continuous professional growth.
• Maintain accurate records of customer interactions.

Skills

Empathy

Active listening

Problem solving

Effective communication

Multitasking

Education

High school diploma or equivalent

Job description

XACT is seeking a Customer Service Specialist to assist customers from a home office in the United States. You will support product selection, answer questions, and help ensure smooth order processing and timely delivery.

You will listen carefully, ask clarifying questions, and propose practical solutions while meeting performance goals. The role emphasizes proactive communication and attentive record-keeping to enhance the customer experience.