Remote Customer Success & Support Specialist

Myxact; Florida; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Myxact is seeking a Customer Service Specialist to assist customers from a secure home office. You will help with product selection, answer questions, and resolve issues to ensure a smooth order process.

You’ll use empathy and proactive problem-solving to exceed expectations, collaborate across teams, and maintain detailed records for efficient service. This role emphasizes customer success and growth.

Qualifications

• High school diploma or equivalent; some college coursework is a plus.
• Prior customer service experience preferred but training available.
• Strong communication and interpersonal skills.
• Proactive attitude with focus on customer satisfaction.
• Ability to multitask and adapt in a fast-paced environment.
• Comfortable using technology and troubleshooting issues.
• Typing speed of at least 40 WPM.

Responsibilities

• Be a trusted resource for customers via phone, email, and live chat with product questions and order inquiries.
• Use active listening to understand needs and offer solutions that exceed expectations.
• Approach interactions with a mindset to make things easy for the customer and build confidence.
• Communicate clearly with other departments to ensure timely order processing and delivery.
• Meet established performance metrics and set goals for growth.
• Maintain accurate records of customer interactions to keep processes efficient.
• Identify opportunities to enhance the customer experience through upselling or problem-solving.

Skills

Communication skills

Interpersonal skills

Decision making

Typing 40 WPM

Education

High school diploma or equivalent

Job description

Myxact is seeking a Customer Service Specialist to assist customers from a secure home office. You will help with product selection, answer questions, and resolve issues to ensure a smooth order process.

You’ll use empathy and proactive problem-solving to exceed expectations, collaborate across teams, and maintain detailed records for efficient service. This role emphasizes customer success and growth.