Remote Customer Service Specialist—Make Customers Successful

Myxact; Northern (KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Myxact is seeking a Customer Service Specialist to support customers from a secure home office. You’ll help with product selection, order questions, and issue resolution, delivering exceptional service that delights customers daily.

You will communicate with customers via phone, email, and live chat, using active listening to understand needs and suggest solutions. A strong, proactive attitude and ability to multitask will help you thrive in our flexible, customer-focused team.

Qualifications

• High school diploma or equivalent; some college coursework is a plus.
• Prior customer service experience is ideal, but we’re happy to train the right candidate
• Strong communication, interpersonal, and decision-making skills
• A proactive, positive attitude with a focus on solutions and customer satisfaction
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable using technology and troubleshooting technical issues
• Ability to type at a minimum 40 WPM

Responsibilities

• Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between
• Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations
• Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence
• Communicate clearly with other departments to ensure timely order processing and delivery
• Meet established performance metrics and continually set goals for professional growth
• Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient
• Identify opportunities to enhance the customer experience through thoughtful upselling, cross‑selling, or problem‑solving
• Stay informed with company updates so you can offer the best guidance to our customers
• Contribute to projects and other tasks as needed to support company growth

Skills

Customer service experience

Communication skills

Multitasking

Tech troubleshooting

Typing 40 WPM

Education

High school diploma or equivalent

Job description

Myxact is seeking a Customer Service Specialist to support customers from a secure home office. You’ll help with product selection, order questions, and issue resolution, delivering exceptional service that delights customers daily.

You will communicate with customers via phone, email, and live chat, using active listening to understand needs and suggest solutions. A strong, proactive attitude and ability to multitask will help you thrive in our flexible, customer-focused team.