Remote Customer Support Specialist — Work From Home

OneTouch Direct, LLC; San Antonio (TX); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Life insurance

Paid time off

Training & development

Work From Home

Job summary

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to serve as the frontline support for customers, handling inquiries about products and services. This role offers a work-from-home setup with a focus on delivering exceptional service and timely problem solving.

You will communicate clearly, troubleshoot issues, process orders, and escalate complex cases as needed while maintaining a productive home office routine and a commitment to quality customer care.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to think critically.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Skills

Communication

Problem-solving

Time management

Independent work

Education

High school diploma

Job description

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to serve as the frontline support for customers, handling inquiries about products and services. This role offers a work-from-home setup with a focus on delivering exceptional service and timely problem solving.

You will communicate clearly, troubleshoot issues, process orders, and escalate complex cases as needed while maintaining a productive home office routine and a commitment to quality customer care.