Customer Service Representative - Remote

OneTouch Direct, LLC; San Antonio (TX); Remoto; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health care plan

Retirement plan

Life insurance

Paid time off

Training & development

Work From Home

Descrizione del lavoro

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to serve as the frontline support for customers, handling inquiries about products and services. This role offers a work-from-home setup with a focus on delivering exceptional service and timely problem solving.

You will communicate clearly, troubleshoot issues, process orders, and escalate complex cases as needed while maintaining a productive home office routine and a commitment to quality customer care.

Competenze

• High school diploma or equivalent.
• 1-2 years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to think critically.
• Ability to work independently and manage time effectively in a remote setting.

Mansioni

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Conoscenze

Communication

Problem-solving

Time management

Independent work

Formazione

High school diploma

Descrizione del lavoro

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Requirements

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and an ability to think critically.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable internet connection and a quiet home office environment.
• Previous experience in a call center or remote support role is a plus.

Required Equipment

• A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
• Hardwired internet connection (ethernet) required
• USB headset (not wireless) with noise-canceling features
• Webcam (external or integrated)
• Minimum internet speeds for WFH programs is now a minimum of 50 mbps download and 25 mbps upload

Benefits

• Full time. 40 hours per week schedule with overtime opportunities!
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home