Bilingual Remote Client Support Agent - GA

OneTouch Direct, LLC; Georgia; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan

Paid Training

Overtime Opportunities

Remote Work

Job summary

OneTouch Direct, LLC is seeking a Bilingual Remote Client Support Agent in Georgia. You will respond to inquiries by phone, email, and chat, leveraging product knowledge to assist clients and resolve issues while maintaining a high level of customer satisfaction.

The role requires 1–2 years in customer service, fluency in English and Spanish, strong communication, and experience with CRM tools. Remote work is expected with potential evenings and weekends as needed.

Qualifications

• Minimum 1–2 years of customer service or support experience.
• Fluent in English and Spanish.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work remotely with minimal supervision.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Demonstrate product knowledge to address client needs.
• Provide solutions to problems while ensuring a positive experience.
• Maintain accurate documentation of client interactions.
• Collaborate with team to improve service delivery.

Skills

Bilingual English/Spanish

Customer service

CRM software

Remote work

Communication

Tools

CRM software

Job description

Join OneTouch Direct as a Bilingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.

MUST LIVE IN the state of Georgia.

Position Overview:

In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.

Key Responsibilities:

• Respond to incoming customer inquiries via phone, email, and chat
• Demonstrate a thorough understanding of our products and services to effectively address client needs
• Provide solutions to problems while ensuring a positive customer experience
• Maintain accurate documentation of all client interactions
• Work collaboratively with team members to continuously improve service delivery

Requirements

• Minimum of 1-2 years of experience in customer service or support
• Must be fluent in both English and Spanish
• Exceptional verbal and written communication skills
• Familiarity with CRM software and customer support tools
• Ability to work efficiently in a remote setting with minimal supervision
• Strong analytical and problem-solving abilities
• Must be available to work flexible hours, including potential evenings and weekends

Technical Requirements:

• Must have a reliable desktop or laptop computer running Windows 11
• High-speed wired internet connection is required
• USB headset with noise-canceling capability (wireless headsets are not acceptable)
• Webcam (built-in or external) is necessary for video interactions

Benefits

• Full time. 40 hours per week schedule with overtime opportunities!
• Great pay. Hourly base salary + benefits!
• Training. Paid training & development
• Benefits. Health Care Plan (Medical, Dental & Vision)
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment