Remote Client Support Agent - GA

OneTouch Direct, LLC; Georgia; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan

Paid training & development

Overtime opportunities

Flexible hours

Job summary

OneTouch Direct is seeking a Remote Client Support Agent based in Georgia to deliver exceptional customer service. You will respond to inquiries via phone, email, and chat, using product knowledge to resolve issues and ensure satisfaction.

In this full-time role, you will document interactions, collaborate with teammates, and provide solutions with empathy. A supportive benefits package including health care and paid training is offered, with overtime opportunities.

Qualifications

• 1-2 years of experience in customer service or support.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work remotely with minimal supervision.
• Strong analytical and problem-solving abilities.
• Must be available to work flexible hours, including evenings and weekends.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Demonstrate understanding of products and services to address client needs.
• Provide solutions while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Collaborate with team members to improve service delivery.

Skills

Verbal communication

Written communication

Customer empathy

Problem solving

Team collaboration

Tools

CRM software

Job description

Join OneTouch Direct as a Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.

MUST LIVE IN the state of Georgia.

Position Overview:

In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.

Key Responsibilities:

• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of our products and services to effectively address client needs.
• Provide solutions to problems while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Work collaboratively with team members to continuously improve service delivery.

• Minimum of 1-2 years of experience in customer service or support.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work efficiently in a remote setting with minimal supervision.
• Strong analytical and problem-solving abilities.
• Must be available to work flexible hours, including potential evenings and weekends.

Technical Requirements:

• Must have a reliable desktop or laptop computer running Windows 11.
• High-speed wired internet connection is required.
• USB headset with noise-canceling capability (wireless headsets are not acceptable).
• Webcam (built-in or external) is necessary for video interactions.

• Full time. 40 hours per week schedule with overtime opportunities!
• Great pay. Hourly base salary + benefits!
• Training. Paid training & development
• Benefits. Health Care Plan (Medical, Dental & Vision)
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment