Remote Client Support Pro - Flexible Hours & Benefits

OneTouch Direct, LLC; Georgia; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan

Paid training & development

Overtime opportunities

Flexible hours

Job summary

OneTouch Direct is seeking a Remote Client Support Agent based in Georgia to deliver exceptional customer service. You will respond to inquiries via phone, email, and chat, using product knowledge to resolve issues and ensure satisfaction.

In this full-time role, you will document interactions, collaborate with teammates, and provide solutions with empathy. A supportive benefits package including health care and paid training is offered, with overtime opportunities.

Qualifications

• 1-2 years of experience in customer service or support.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work remotely with minimal supervision.
• Strong analytical and problem-solving abilities.
• Must be available to work flexible hours, including evenings and weekends.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Demonstrate understanding of products and services to address client needs.
• Provide solutions while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Collaborate with team members to improve service delivery.

Skills

Verbal communication

Written communication

Customer empathy

Problem solving

Team collaboration

Tools

CRM software

Job description

OneTouch Direct is seeking a Remote Client Support Agent based in Georgia to deliver exceptional customer service. You will respond to inquiries via phone, email, and chat, using product knowledge to resolve issues and ensure satisfaction.

In this full-time role, you will document interactions, collaborate with teammates, and provide solutions with empathy. A supportive benefits package including health care and paid training is offered, with overtime opportunities.