Georgia Remote Client Support Specialist | Flexible Hours

OneTouch Direct, LLC; New York (NY); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Full-time schedule

Competitive pay

Paid training

Health care plan

Diverse culture and ERGs

Job summary

OneTouch Direct is seeking a Remote Client Support Agent to deliver exceptional service to clients. In this role, you will respond via phone, email and chat, addressing inquiries with professionalism and empathy.

You will maintain accurate records, understand our products, and collaborate with teammates to continually improve service delivery. GA residents should apply for this remote position.

Qualifications

• 1–2 years of experience in customer service or support.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work efficiently in a remote setting with minimal supervision.

Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of our products and services to effectively address client needs.
• Provide solutions to problems while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Work collaboratively with team members to continuously improve service delivery.

Skills

Verbal communication

Written communication

Remote work capability

Analytical thinking

Problem-solving

Time management

Tools

CRM software

Customer support tools

Job description

OneTouch Direct is seeking a Remote Client Support Agent to deliver exceptional service to clients. In this role, you will respond via phone, email and chat, addressing inquiries with professionalism and empathy.

You will maintain accurate records, understand our products, and collaborate with teammates to continually improve service delivery. GA residents should apply for this remote position.