Remote Customer Support Specialist Training Included

Account Control Technology; Houston (TX); Remote; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid training

Team oriented environment

Growth opportunities

Medical benefits

Dental benefits

Vision benefits

401k with match

Paid time off

Paid holidays

Job summary

Account Control Technology is seeking a Remote Customer Service Representative to support clients from home. Start on Monday, November 2, 2026, with training and a standard EST work window.

You will manage customer accounts, document details in our system, and explain account statuses clearly to customers. The role requires prior call center experience, strong communication, and the ability to navigate multiple systems while assisting customers with inquiries and delinquent accounts.

Qualifications

• Prior call center experience is REQUIRED.
• Excellent written and verbal communication skills are needed.
• Experience navigating multiple systems/screens while speaking with customers.
• Active listening to understand the customers' needs.
• Great problem-solving skills.
• Must be proficient with Microsoft applications.

Responsibilities

• Assist customers with their accounts
• Ensure all account information is accurately documented in client's system
• Provide detailed explanations of account status and inquiries to customers
• Assist customers with delinquent accounts based on various state guidelines
• Adhere to State and Federal regulations pertaining to your job duties
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)

Skills

Call center experience

Written and verbal communication

Multisystem navigation

Active listening

Problem solving

Microsoft Office

Job description

Account Control Technology is seeking a Remote Customer Service Representative to support clients from home. Start on Monday, November 2, 2026, with training and a standard EST work window.

You will manage customer accounts, document details in our system, and explain account statuses clearly to customers. The role requires prior call center experience, strong communication, and the ability to navigate multiple systems while assisting customers with inquiries and delinquent accounts.