Remote Customer Service & Upsell Specialist

Account Control Technology; Houston (TX); Remote; USD 36,534,000 - 49,428,000; Full time

Benefits offered by this job

Paid training

Medical, dental & vision

Job summary

Account Control Technology is seeking a Remote Customer Service/Sales Rep starting November 2, 2026. This work-from-home role in Charlotte, NC offers a pay rate of $15.00/hour with training and ongoing support.

After training, hours run 7am–7pm EST, with potential monthly/quarterly bonuses based on sales performance and KPI attainment. Ideal candidates have 1–2 years call center experience, strong communication, and proficiency with Microsoft applications.

Qualifications

• Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties.
• Effective call handling skills and high levels of professionalism are required.
• A strong focus on exemplary shift attendance is required.
• One to two years' experience working in a call center environment is preferred.
• The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications.
• A High School graduate/ equivalent is required.

Responsibilities

• Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including, water heaters, surge protection solutions, and in-home electrical wiring options.
• Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIs
• Assist customers with inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhere to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Consistently discuss additional product and service offerings with customers on qualified calls
• Utilize exceptional communication skills to fulfill both client and customer goals

Skills

Call center experience

Microsoft Office

Strong communication

Detail oriented

Education

High School diploma or equivalent

Job description

Account Control Technology is seeking a Remote Customer Service/Sales Rep starting November 2, 2026. This work-from-home role in Charlotte, NC offers a pay rate of $15.00/hour with training and ongoing support.

After training, hours run 7am–7pm EST, with potential monthly/quarterly bonuses based on sales performance and KPI attainment. Ideal candidates have 1–2 years call center experience, strong communication, and proficiency with Microsoft applications.