Remote Customer Support Specialist II – Healthcare

Abbott Laboratories; Northern (KY); Hybrid; USD 23,000 - 47,000; Full time

Job summary

Abbott Laboratories is hiring a Customer Support Specialist II for a remote, full-time role. You will handle inbound and outbound calls, emails, and voicemails from providers and internal teams, resolving issues and supporting sales initiatives.

You’ll stay current with policies and participate in training to ensure high-quality customer interactions. Ideal candidates have 3+ years in customer service, strong communication skills, and the ability to work across teams in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience.
• 3+ years in a sales or customer service environment.
• Strong verbal and written communication skills; problem solving and organization.

Responsibilities

• Manage inbound and outbound customer contacts via phone, voicemail, and email.
• Investigate and resolve questions, service issues, and complaints; escalate high-priority concerns as needed.
• Maintain up-to-date knowledge of policies, structures, and initiatives; document new procedures.
• Deliver accurate, professional service while meeting attendance and training requirements.

Skills

Verbal communication

Written communication

Problem solving

Organizational skills

Interpersonal skills

Cross-team collaboration

Schedule adherence

Independent work

Education

High School Diploma or GED

Job description

Abbott Laboratories is hiring a Customer Support Specialist II for a remote, full-time role. You will handle inbound and outbound calls, emails, and voicemails from providers and internal teams, resolving issues and supporting sales initiatives.

You’ll stay current with policies and participate in training to ensure high-quality customer interactions. Ideal candidates have 3+ years in customer service, strong communication skills, and the ability to work across teams in a fast-paced environment.