Remote Customer Support Specialist | Growth & PTO

eBSI Export Academy; United States; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

PTO

Health benefits

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Team environment

Casual Dress Code

Job summary

MCI helps customers take on CX and DX challenges with industry-leading solutions. We are hiring an entry-level remote Customer Service Representative to support inbound calls, assist with help desk tasks, and process back-office activities from various locations.

You will engage with customers, resolve issues, and work across teams to ensure first-call resolution while maintaining a high standard of service. This role offers training and growth potential within a dynamic environment.

Qualifications

• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute or more.
• Basic knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Utilize systems and technology to complete account tasks.
• Identify sales opportunities and apply sales skills to upgrade.
• Explain products and processes to customers.

Skills

Communication skills

Typing 20 wpm

MS Office basics

Windows basics

Reliability

Conflict resolution

Customer service

Multi-tasking

Team oriented

Education

High school diploma

Job description

MCI helps customers take on CX and DX challenges with industry-leading solutions. We are hiring an entry-level remote Customer Service Representative to support inbound calls, assist with help desk tasks, and process back-office activities from various locations.

You will engage with customers, resolve issues, and work across teams to ensure first-call resolution while maintaining a high standard of service. This role offers training and growth potential within a dynamic environment.