Remote Customer Service Agent – Growth & Training

MCI; United States; Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Remote work

Industry-leading training

Advancement opportunities

Job summary

MCI is seeking a Customer Service Agent to support inbound and outbound service and sales projects for a global client portfolio. You will handle inquiries, assist customers, and upsell products while delivering exceptional service in a remote work environment.

This role offers industry-leading training, clear advancement opportunities, and growth within a growing company known for a strong call center footprint and innovative CX solutions.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Reliable with good attendance.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problem solving
• Document and process customer claims in systems
• Lead fact-finding discussions to determine best options
• Adhere to scripts, policies, and procedures
• Escalate issues to appropriate staff when needed
• Attend meetings and training to stay updated
• Adhere to attendance and work schedule requirements

Skills

Communication skills

Typing speed

Microsoft Office

Windows OS

Attendance

Customer service mindset

Multi-tasking

Team oriented

Education

High school diploma

Job description

MCI is seeking a Customer Service Agent to support inbound and outbound service and sales projects for a global client portfolio. You will handle inquiries, assist customers, and upsell products while delivering exceptional service in a remote work environment.

This role offers industry-leading training, clear advancement opportunities, and growth within a growing company known for a strong call center footprint and innovative CX solutions.