Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Arvada (CO); À distance; USD 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Competitive hourly pay

Comprehensive benefits

Remote work

Ongoing training

Career growth opportunities

Résumé du poste

ForgeFit is looking for a Remote Customer Service Specialist to enhance customer experiences through effective communication and problem-solving. This role requires 1+ years of customer service experience, with a focus on professional interactions and resolving issues. The position offers competitive hourly pay and comprehensive benefits, including health and 401k. Join ForgeFit to support the fitness industry while working from home with a collaborative team.

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.

Responsabilités

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues quickly by collaborating with teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs and ensure satisfaction.

Connaissances

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Familiarity with CRM

Interest in fitness

Description du poste

ForgeFit is looking for a Remote Customer Service Specialist to enhance customer experiences through effective communication and problem-solving. This role requires 1+ years of customer service experience, with a focus on professional interactions and resolving issues. The position offers competitive hourly pay and comprehensive benefits, including health and 401k. Join ForgeFit to support the fitness industry while working from home with a collaborative team.